Privacy policy

Effective Date: April 15, 2025 

At Chicago Skin Science ("CSS"), the privacy and security of your personal information are of paramount importance. This Privacy Policy explains how we collect, use, protect, and share your information when you visit www.chicagoskinscience.com or use our associated mobile applications, regardless of how you access them (desktop, mobile, tablet, or other device). By visiting or interacting with our Site or Services, you accept the practices described in this Privacy Policy. 

1. WHO WE ARE AND HOW TO CONTACT US 

Chicago Skin Science 
515 N State Street, Suite 900 
Chicago, IL 60654 
Email: hello@chicagoskinscience.com 
Phone: (312) 600-4525 

For purposes of applicable privacy laws, including the General Data Protection Regulation ("GDPR") for EU or UK residents, CSS is the "data controller" of your personal data. 

 2. TYPES OF INFORMATION WE COLLECT 

We may collect and process the following types of personal information: 

• Identity Data: Name, date of birth, username, and password. 

• Contact Data: Billing/shipping address, email, and phone number. 

• Transactional Data: Details about purchases, payments, and order history. 

• Technical Data: IP address, browser type/version, device ID, operating system, and platform. 

• Usage Data: Information about how you use our Site and Services. 

• Marketing & Communications Data: Preferences for receiving emails, texts, promotions, and other communications. 

3. HOW WE COLLECT YOUR INFORMATION 

We collect your personal information when you: 

• Create an account or make a purchase 

• Sign up for emails or SMS marketing 

• Submit a review or contact form 

• Participate in promotions or surveys 

• Interact with our customer service or Live Chat 

• Browse or use our website and mobile applications 

We may also collect information automatically through cookies, web beacons, and tracking technologies. See our Cookie Policy for more. 

4. PURPOSES OF PROCESSING YOUR PERSONAL INFORMATION 

We use your information for the following purposes: 

• To process and deliver product orders 

• To personalize your user experience 

• To send transactional emails and SMS confirmations 

• To manage contests, promotions, and surveys 

• To improve our website, services, and products 

• To comply with legal obligations and prevent fraud 

• To send marketing communications based on your preferences 

5. LEGAL BASES FOR PROCESSING (EU/UK RESIDENTS) 

If you are an EU or UK resident, we process your personal data under these lawful bases: 

• Performance of a Contract (e.g., to fulfill product orders) 

• Consent (e.g., for email/SMS marketing) 

• Legal Obligation (e.g., to comply with tax laws) 

• Legitimate Interest (e.g., improving user experience or preventing fraud) 6. SHARING YOUR INFORMATION 

We may share your personal information with: 

• Payment processors and shipping providers 

• Marketing, survey, and analytics platforms 

• IT and software service providers 

• Legal and regulatory authorities when required 

• Social media platforms and third-party integrations when you engage with our content 

We do not sell your personal data to third parties. 

7. RETENTION OF YOUR INFORMATION 

We retain your personal data for as long as needed to fulfill the purposes described in this policy unless a longer retention period is required by law. Typically: 

• Order data is kept for six years for accounting/legal purposes 

• Inactive accounts and communication records are retained for up to two years

8. YOUR RIGHTS UNDER GDPR AND CCPA 

You may have the right to: 

• Access or request a copy of your personal data 

• Correct inaccurate data 

• Delete or restrict the use of your data 

• Object to processing for marketing purposes 

• Withdraw consent at any time 

• File a complaint with your supervisory authority 

To exercise these rights, email customercare@chicagoskinscience.com.

9. CALIFORNIA PRIVACY RIGHTS 

California residents have the right to request: 

• Disclosure of the categories and specific pieces of personal data collected 

• Deletion of their personal data 

• Information about the categories of data shared or sold 

We do not sell your data. Requests can be made via email or phone. We verify your identity before processing any request. 

10. PROTECTING YOUR INFORMATION 

We use a variety of security technologies and procedures to protect your personal data. These include: 

• SSL encryption for all transactions 

• PCI-compliant payment processing 

• Limited access controls to sensitive data 

• In-house hosting infrastructure to reduce exposure 

11. MINORS UNDER 13 

We do not knowingly collect or solicit data from children under 13. If you are under 13, please do not provide any personal data. Parents who believe their child has provided information may contact us for deletion. 

12. COOKIES & THIRD-PARTY SERVICES 

 Our site uses cookies and tracking pixels to: 

• Store preferences and session data 

• Track cart abandonment and retargeting 

• Improve site functionality and user experience 

We also use third-party platforms like Google, Meta, and Klaviyo. These partners may access or process limited data under their own privacy policies. 

13. CHANGES TO THIS POLICY 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated terms. 

14. CONTACT INFORMATION 

For questions, concerns, or to exercise your privacy rights: 

Chicago Skin Science 
Privacy Department 
515 N State Street, Suite 900 
Chicago, IL 60654 
Email: hello@chicagoskinscience.com 
Phone: (312) 600-4525