We offer a curated range of medical-grade skincare solutions designed for various skin types and concerns. Start by taking our AI-powered Skin Quiz for instant recommendations or schedule a consultation with one of our skincare experts or board-certified dermatologists for a fully personalized regimen.

Most of the products we carry are only available through licensed medical practices and cannot legally be sold through Amazon or even luxury department stores. Items purchased from unauthorized third-party sellers are often counterfeit, expired, or improperly stored—leading to poor results or even adverse skin reactions. When you shop with us, you receive authentic, freshly stocked products backed by clinical expertise and concierge-level support.

Every product we offer is hand-selected by board-certified and fellowship-trained cosmetic dermatologists. Our lines are clinically proven, thoughtfully curated, and constantly reviewed for efficacy and innovation. Many of the products we carry have undergone in-house case studies and clinical trials, often conducted by our very own physicians—so we don’t just believe they work, we know they do.

Yes! Whether in person or virtual, our expert team is available to provide customized skincare guidance. In-person consultations can include a full VISIA® Skin Analysis, a state-of-the-art imaging system that evaluates your skin’s texture, pigmentation, pore size, UV damage, and more. This advanced technology allows us to build a precise, data-driven plan to support your skin health and goals.

At Chicago Skin Science, we are relentlessly committed to clinical integrity. Every product we carry is reviewed not only for its ingredient profile but also for the scientific literature, formulation technology, and peer-reviewed research that supports it. We regularly re-evaluate each line and product based on new innovations, ongoing clinical trials, and real patient outcomes—many of which we conduct or participate in ourselves.

Skincare is not one-size-fits-all, but most clients begin to see visible improvements within 4–6 weeks of consistent use. Full results—especially for concerns like pigmentation or fine lines—often appear within 8 to 12 weeks. Remember, great skin is a marathon, not a sprint.

We understand how important it is to be cautious when trying to conceive—naturally or through IVF—or during pregnancy or nursing. Many of our products are considered safe during these times, and we have a curated collection specifically designed with this in mind. However, we always recommend reviewing your routine with your OB-GYN or fertility specialist before starting any new product.

Absolutely. Chicago Skin Science is open to the public. You do not need to be a patient of Chicago Cosmetic Surgery and Dermatology to purchase products, receive guidance, or stop by our River North storefront.

Yes! We offer same-day curbside pickup for local customers and same-day delivery within a 10-mile radius of our River North storefront (on orders placed before 2 PM CST). Just select your preferred option at checkout or call us directly to coordinate. For all other orders, we ship via UPS and typical delivery takes 5–7 business days.

Due to the nature of medical-grade skincare, all sales are final. However, we understand that occasionally a product may cause an adverse reaction, and we are here to support you. If you are experiencing an allergic or adverse reaction to a product, please notify us immediately and complete the Adverse Reaction to Product Report. Returns due to adverse reactions must be submitted within a reasonable timeframe, and products must be at least ¾ full. We cannot accept returns on oxidized products (e.g., products that have turned brown), or items purchased more than 30 days ago.

Yes! Many of our products are designed to complement in-office procedures and support healing, hydration, and long-term results. Whether you’re prepping for treatment or caring for your skin afterward, we can guide you on what to use—and what to avoid.

Yes. We specialize in products that are clinically tested for a wide range of skin types and conditions. Our selection includes targeted solutions for acne, rosacea, melasma, post-procedure skin, and more.

Definitely. Our in-store and virtual skincare experts are here to help you navigate ingredients, routines, and product selection. You can email, call, or chat with us directly from the website.

Yes! Our loyalty program rewards you every time you shop. Earn points on purchases, referrals, and special events—and redeem them for exclusive discounts and offers. Learn more or sign up at checkout.

Yes! Be sure to subscribe to our newsletter and follow us on Instagram for early access to new product launches, limited-time bundles, and expert skin tips from our providers. We often have new monthly promotions, so stay connected to be up to date.

Most of our products are available without a prescription. However, select medical-grade treatments—such as retinoids or compounded formulas—may require approval by one of our dermatology providers. If you're unsure whether a product requires a prescription, just contact us—we’re happy to clarify.

Yes! We offer comprehensive solutions for every step of your skincare routine, from cleansing and exfoliation to targeted treatments, hydration, and sun protection. Whether you're just getting started or looking to streamline your regimen, we can help you build an effective, minimalist or complete skincare protocol.

Absolutely. Our team has deep experience managing conditions like cystic acne, rosacea, eczema, melasma, and more. We are happy to work alongside your current medical team or provide guidance rooted in our own clinical expertise.

Yes! Digital gift cards are available in any amount and can be used online or in-store. They make the perfect gift for anyone looking to elevate their skincare routine or experience medical-grade products for the first time.

Yes, all skincare products have a shelf life. Most items are good for 6–12 months after opening. For best results, store your products in a cool, dry place away from direct sunlight, and refer to the packaging for specific expiration or PAO (period after opening) symbols.

Yes! Once your order is processed and shipped, you’ll receive an email with tracking information so you can monitor its progress every step of the way.

Consistency is key, but we understand skincare can be nuanced. If you’re not seeing the results you expected, we encourage you to reach out. We may suggest adjustments, layering tips, or even switching products to better suit your skin’s current needs.

While not all products are available in trial sizes, we do offer sample kits for certain collections and skin concerns. These are a great way to experience a new regimen before committing to full sizes. Visit our store or contact us to learn what’s currently available.

Yes! We keep detailed order histories for all online and in-store purchases. If you’d like to reorder a product or the entire regimen you previously purchased, just contact our team—we’ll make it easy to restock what you love. We also offer subscription services which you can save on your subscriptions.